SERVICE GUARANTEE

SECTION I: ISSUES

Little Justin's Moving, provides the following "Service Guarantee" to you (The registered customer who purchased either standard repair coverage insurance or full- value coverage) with respect to moving services ("Services") This Service Guarantee applies to Issues caused by a Service Provider in providing the Services. "Issues" are material Services problems (as determined by Little Justin's Moving in its sole discretion) to the extent caused solely by the applicable Helper(s).

Maximum reimbursement under this Service Guarantee is one (1) US$1000.00 reimbursement per customer household per calendar year.

A. Subject to the terms and conditions of this Service Guarantee, Little Justin's Moving guarantees to you that in the event of an Issue it will reimburse to you up to one hundred percent (100%) of the fees you pay your Service Provider via Little Justin's Moving for the applicable Services (capped at US$1000.00).

B. Reimbursement process:

You must make a diligent and good faith attempt to reconcile the Issue directly with the Service Provider. You must complete the Complaints and Claims form. This form must be filed within 7 business days from the day in which the applicable Service Provider provided the Services. Upon your proper filing of a Complaints and Claims form, Little Justin's Moving will (i) verify, in its sole determination, the existence of an Issue, and (ii) if so verified, use commercially reasonably efforts to reconcile the Issue directly with the Helper(s). If reconciliation of the Issue is not reached by Little Justin's Moving within 90 days from your filing of the Complaints and Claims form, Little Justin's Moving will reimburse you up to one hundred percent (100%) of the fees you pay your Service Provider via Little Justin's Moving  for the applicable Services (capped at US$1000.00).

C. The Service Guarantee is contingent upon all of the following:

Your compliance with the reimbursement process described above (including, without limitation, your timely and proper notification to us pursuant to Section B2 above). You must be in full compliance with the above reimbursement process and all of our Terms and Conditions. Little Justin's Moving is able, in its sole determination, to verify the existence of an Issue. The applicable Issue must, as determined by Little Justin's Moving in its sole determination, be the Helper's fault (and you are not responsible, in any manner or to any extent, for such Issue). You fully cooperate with Little Justin's Moving in its activities in connection herewith (including, without limitation, by providing all requested documentation and photos).

D. This Service Guarantee does not apply to:

Services not expressly purchased through Little Justin's Moving. For example, this guarantee does not apply if the Issue arises with respect to services you purchase from a Service Provider directly (and not expressly through our website). Anything caused by any party other than a Helper. Any damages that occur during transport in a truck, container or other vehicle provided by you or a third party. A Helper's attitude, demeanor, courteousness, or politeness.

E. THE FOREGOING SERVICE GUARANTEE SECTION I: ISSUES STATES THE ENTIRE OBLIGATION OF LITTLE JUSTIN'S MOVING, AND YOUR ENTIRE REMEDY AGAINST LITTLE JUSTIN'S MOVING FOR ANY SERVICE PROVIDER ISSUE(S). EXCEPT AS SET FORTH IN THIS SERVICE GUARANTEE (AND ANY OTHER GUARANTEES EXPRESS PROVIDED FOR BY LITTLE JUSTIN'S MOVING IN WRITING AT LITTLEJUSTINSMOVINGCOMPANY.YOLASITE.COM), LITTLE JUSTIN'S MOVING MAKES NO REPRESENTATIONS, WARRANTIES (EXPRESS OR IMPLIED) OR GUARANTEES WITH RESPECT TO ANY SERVICE PROVIDER SERVICES.

Due to New York state law restrictions, the Service Guarantee is not offered, applicable or available to residents of the state of New York.

STANDARD REPAIR COVERAGE INSURANCE: AVAILABLE FOR PURCHASE

Covers up to $.60 per pound. After booking your order, you must activate the policy by completing an inventory form. Not available for same day or next-day orders.

Covers goods while they are being handled by the movers. Covers goods while in transit in a storage container or a rental truck if movers are hired to do both the loading AND the unloading.

FULL-VALUE COVERAGE: AVAILABLE FOR PURCHASE

MovingInsurance.com offers full value policies to cover the services.

Covers goods while they are being handled by the movers. Covers goods while in transit in a storage container if the container is loaded & unloaded by our movers. Goods are not covered while in transit in a rental truck.

FREIGHT TRAILERS: 

Standard Repair Coverage Insurance and Full Value Insurance does not cover damages that are sustained while items are being transported in a freight trailer (ABF, MoveAmerica, Old Dominion, etc). But if your items are damaged while being transported in a freight trailer and you believe improper loading techniques caused or contributed towards the damage you may file a complaint and be eligible to receive up to a full refund (capped at $1000) for damages under our Service Guarantee policy. The customer will need to provide proof that they provided adequate furniture pads and tie downs for protection of goods. In some cases, repair estimates and/or receipts are required, along with photos and proof of damage to receive the maximum reimbursement. 

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